1. The Seller is box-e-baby.com.
2. The Buyer is any person Company or Organisation who buys, or has agreed to buy, Goods from the Seller.
3. Goods mean any items or services provided by the Seller in accordance with the Sellers Terms and Conditions, as set out on this page.

Order Acceptance:

We will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to box-e-baby.com to purchase goods, and our acceptance of your order, and completion of the contract between Buyer and Seller will only take place on the despatch of the products ordered.

We reserve the right to refuse acceptance of your order. Such non-acceptance may be, but is not limited to, one,or more,of the following:

•  The product you ordered being unavailable from stock.
•  Our inability to obtain authorisation for payment.
•  The identification of a pricing or product description error.

If there are any problems with your order you will be contacted by our Customer Services Department.

The sales contract between us is completed in England.

We reserve the right to reject any offer to purchase by you at any time.

Order Cancellation:

We aim to despatch orders within 2 working days of receipt, (although this is not a guarantee).

You may cancel your order without charge provided it has not been despatched. Cancellation may be made by email or telephone.

Once your order has been despatched you have the right to return unwanted goods provided you contact us within 7 working days after the date of receipt of the goods. All returns will be subject to the conditions set out in the Returns Procedure section below.

Returns Procedure:

In accordance with The Consumer Protection (Distance Selling) Regulations 2000 you have a 7 day "cooling off" period, whereby you may cancel the contract by giving us notice of cancellation. Such notice of cancellation may be given in writing or verbally by telephone, and must be received within 7 working days after the date of receipt of the goods.

•  Emails should be addressed to: info@box-e-baby.com
•  Telephone: 01273 311418

For your own security and peace of mind we would advise you contact us by email or in writing.

Upon receipt of your notice of cancellation we will issue you with a Returns Authorisation Number, and details of how to return your goods. All goods must be returned in their original packaging, in a re-saleable condition complete with any seals and shrink wrap intact. We will only accept the return of complete orders. The original cost of delivery to you will not be refunded, and you are responsible for the cost of returning unwanted goods to us. We advise the use a registered delivery service when returning goods.

Please Note: Our returns procedure does NOT apply to orders delivered outside the UK.

Delivery:

For information and conditions regarding UK and International delivery please click here.